MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
1
Please begin by printing and signing your name and student ID in the boxes above. The exam has three parts comprising of a total score of 150 points. You are allowed 1.5 hours (90 minutes) for this exam. Please pace yourself accordingly. It is an open book exam – print and electronic text and class slides. You may not use any internet sources, mobile phone, or other assistance on this exam. Please write neatly. Illegible answers will be assumed to be incorrect. If you need more space, please attach additional sheets or at the back of the paper and indicate that you have done so.
Part 1: Multiple choice questions (Encircle the right answer; 20 X 2 points)
1. _______________ is a set of activities directed at an organization’s resources, with the aim of achieving organizational goals in an efficient and effective manner.
A. Leading
B. Organizing
C. Decision making
D. Management
E. Controlling
2. John Affleck is a plant manager in a steel manufacturing company. He believes that the employees of the company are lazy and do not have much ambition. John can be classified as _______ manager based on the perspectives of Douglas McGregor.
A. Theory Y
B. Bureaucratic
C. Theory X
D. Administrative
3. Atlantia is a company that manufactures dishwashers in USA. Apart from USA market, its products are also sold in Germany. Which of the following statements is most accurate?
A. Atlantia has a license agreement with Germany.
B. Atlantia is importing its products from Germany.
C. Atlantia is exporting its products to Germany.
D. Atlantia is outsourcing to Germany.
4. Soft Bites, a factory that makes breads, has asked all its retailers to return the loaves that have not been sold till the last date of expiry. It then donates all these loaves to shelters for the poor and the homeless. This act of Soft Bites can be termed as _____.
A. corporate gifting
B. legal compliance
C. ethical compliance
D. philanthropic giving
E. apprentice sponsoring
5. The starting point in formulating strategies is usually:
A. SWOT analysis.
B. resource deployment.
C. deskilling.
D. contingency analysis.
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
2
6. _____ is the process by which a manager assigns a portion of his or her total workload to others.
A. Micromanagement
B. Delegation
C. Entropy
D. Synergy
E. Centralization
7. The _____ design is based on multiple businesses in related areas operating within a larger organizational framework.
A. Conglomerate
B. Divisional
C. H-form
D. Matrix
E. functional
8. The Civil Rights Act of 1991:
A. increases punitive damages in lawsuits.
B. makes it easier for employees to sue an organization for discrimination.
C. requires employers to provide up to 12 weeks of paid leave for family and medical emergencies.
D. limits union powers.
E. sets standards for safe working conditions.
9. During a job interview, Sarah asked the HR manager if the company would provide her a family insurance or a retirement plan. She was discussing the _____ that companies generally offer.
A. benefits
B. intangible benefits
C. incentives
D. wages
E. progressions
10. A(n) _____ occurs when a manager allows the assessment of an employee on one dimension to spread to ratings of that employee on other dimensions.
A. recency error
B. average error
C. validation error
D. source monitoring error
E. halo error
11. In the Myers-Briggs framework, people who enjoy completion or being finished are typically categorized as _____.
A. intuitives
B. sensing types
C. thinking individuals
D. feeling individuals
E. judging types
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
3
12. According to the motivation framework, after a worker notices an unfilled need, the next step is:
A. choosing a behavior that satisfies the need.
B. determining future needs.
C. searching for ways to satisfy the need.
D. evaluating need satisfaction.
E. identifying a need deficiency.
13. As a property, leadership can be best defined as:
A. the practice of empowering employees to participate in organizational decision making.
B. a set of belief that supports the practice of interpersonal risk taking in teams.
C. the ability to shape employee behavior without using force.
D. the ability to adjust to and understand changes in the workplace.
E. a set of characteristics found in people who can influence the behavior of others.
14. What is the basic assumption of situational approaches to leadership?
A. Increasing worker job satisfaction through considerate leadership will get the best results.
B. Initiating structure for employees so they know exactly what needs to be done will be most effective.
C. The appropriate leader style will vary from one set of circumstances to another.
D. Effective leaders can be identified by certain traits.
E. The 1,1 manager exhibits minimal concern for both production and people.
15. Decentralized networks tend to perform better when a group’s task is _____.
A. simple and nonroutine
B. complex and nonroutine
C. simple and conventional
D. complex and routine
E. simple and routine
16. A company that specializes in indoor farming has recently acquired a large warehouse. Which of the following budgets will this company use to determine and plan the area available for various functions?
A. Operating budget
B. Space budget
C. Labor budget
D. Revenue budget
E. Expense budget
17. Which of the following is a weakness associated with budgeting?
A. Budgets do not allow managers to identify problem areas.
B. Budgets do not facilitate effective control.
C. Budgets fail to link planning and controlling.
D. Budgets can limit innovation and change.
E. Budgets hamper coordination between departments.
18. A manager at a supermarket needs to know how easily the store’s assets can be converted into cash. Which of the following ratios will he use?
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
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A. Debt ratio
B. Return ratio
C. Liquidity ratio
D. Coverage ratio
E. Operating ratio
19. Fast food restaurants that assemble breads, spreads, and fillings as per the customers’ preference belong to the _____ industry.
A. service
B. manufacturing
C. automotive
D. importing
E. exporting
20. Which of the following dimensions of quality refers to a measure of product life?
A. Reliability
B. Durability
C. Serviceability
D. Features
E. Perceived quality
Part 2: Short answer questions. Answer any 4 of 6 questions. (4 X 12.5 points)
A. What four basic functions make up the management process? How are they related to one another?
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
5
B. Describe the basic levels of international business involvement. Why might a firm use more than one level at the same time?
C. Identify and describe Porter’s generic strategies.
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
6
D. Describe the basic forms of organization design. What are the advantages and disadvantages of each?
E. Summarize Maslow’s hierarchy of needs and the two-factor theory. In what ways are they similar and in what ways are they different?
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
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F. Describe how a budget is created in most organizations. How does a budget help a manager with financial control?
Part 3: Case Analysis (2 X 30 points)
A. Consider the following list of business decisions. For each decision, you are required to suggest whether it could be handled most effectively by group decision making OR individual decision making? Explain your reasons.
A decision about switching pencil suppliers
A decision about hiring a new CEO
A decision about firing an employee for stealing
A decision about calling 911 to report a fire in the warehouse
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
8
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
9
B. Assume that you are the plant manager of a large heavy-equipment manufacturing firm in your town.
a. How can you tell that an employee is NOT experiencing job satisfaction in his/her assigned work?
b. If an employee is NOT satisfied, what can you do as a manager to improve the levels of satisfaction?
c. How can you tell that employees are highly committed to the organization?
d. What can you do as a manager to improve organizational commitment?
MGMT 371 | Final Exam | Spring 2021
Name: _____________________________________________ Student ID: _____________________Score: __________
10
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