Logistics, Operations and Change

4/22/2021 WGU Performance Assessment
https://tasks.wgu.edu/student/001149683/course/22500006/task/2998/overview 1/5
Logistics and Operations Management
The graduate explains how logistics are important to the operations of a successful organization.
Change Management
The graduate applies change management models to help an organization achieve its goals.
Today’s business environment requires competency in logistics, operations, and change management. In thisassessment, you will take on the role of an operations manager who has to manage product distribution toconsumers when faced with challenges. You will choose a change management model to help you address abottleneck or barrier in your distribution process. As you complete the assessment, use your experience as aseller or consumer to identify best practices for getting products to customers.
You are the operations manager for a musical instrument manufacturing business in Mount Vernon,Washington. The company has been designing and hand finishing solid wood mandolins for over 30 years.Mandolins are fragile, stringed instruments that vary in size based on the retailer’s request, but the mostpopular size is just over 27 inches (0.6858 meters) in length and 10 inches (0.254 meters) in width. Theaverage cost for a mandolin at the company is $2,500. The company has earned a strong reputation becauseit uses only high-quality, solid wood materials, and it prides itself on designing and hand finishing over 250mandolins per week. When a mandolin is ready to be shipped to the retailer, great care needs to be taken toensure that the product is not damaged or broken. The manufacturer delivers to retailers in the UnitedStates and Europe and generally receives orders between April and October.
In mid-October, when you still have 1,000 orders to fill to meet retailer demands for the holiday season, yourcompany begins receiving low-quality raw materials from a preferred supplier that you have used for 20years. The wood breaks when the mandolin is being manufactured, which results in a high number of defects,reduced manufacturing capacity, increased wait time between manufacture and hand finishing, and misseddelivery date commitments. Retailers are very upset that they are not receiving full orders, and yourcompany still has no commitment from the supplier on the next high-quality shipment of solid woodmaterials. Retailers have expressed their concerns about the company’s ability to recover from this issue intime to deliver mandolins for the holiday season.
4/22/2021 WGU Performance Assessment
https://tasks.wgu.edu/student/001149683/course/22500006/task/2998/overview 2/5
During this time, an insurance adjuster wants to inquire about the insurability of your company’s overalloperations. The insurance adjuster sends a request for information to you as listed in the requirements forthis task.
Your submission must be your original work. No more than a combined total of 30% of the submission and nomore than a 10% match to any one individual source can be directly quoted or closely paraphrased fromsources, even if cited correctly. The similarity report that is provided when you submit your task can be usedas a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria thatwill be used to evaluate your work. Each requirement below may be evaluated by more than one rubricaspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may
be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unlessspecified in the task requirements. All other submissions must be file types that are uploaded and submittedas attachments (e.g., .docx, .pdf, .ppt).
A. Discuss options and considerations for transporting the product described in the scenario to the retailfacilities by doing the following:
1. Identify
different product packaging options and explain why you chose them.
2. Identify
different potential risks to consider when storing your product and describe how you willmitigate
3. Describe
transportation modes to move your product from the manufacturer to the retailfacilities. Then explain an advantage and a disadvantage of
chosen transportation mode.
4. Describe
different characteristics of the transportation management system (TMS) that will aid intransporting the product.
B. Discuss how you would address a barrier or bottleneck in transporting your product to the retail facilitiesby doing the following:
1. Describe how a barrier or bottleneck from the scenario can affect transporting the product.
2. Choose
the Lewin or ADKAR change management model and discuss how you would apply
step of the chosen model to address the barrier or bottleneck from part B1.
3. Discuss how you will address an ethical consideration for the barrier or bottleneck from part B1.
C. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, orsummarized.
D. Demonstrate professional communication in the content and presentation of your submission.
File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg,wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
4/22/2021 WGU Performance Assessment
https://tasks.wgu.edu/student/001149683/course/22500006/task/2998/overview 3/5
The submission does notidentify 2 different productpackaging options or explainwhy they were chosen.
The submission identifies 2 dif-ferent product packaging op-tions, but why they were chosenis not explained. Or the pack-aging options are not different,or at least 1 option is not plaus-ible or relevant to the scenario.
The submission identifies 2 dif-ferent product packaging optionsand explains why they werechosen, and
packaging op-tions are plausible and relevantto the scenario.
The submission does notidentify any potential risks toconsider when storing theproduct or describe how riskswill be mitigated.
The submission identifies only 1potential risk, or it identifies 2risks that are not different. Orthe submission does not includea description of how
identi-fied risk will be mitigated. Ormitigation plans are not de-scribed or plausible.
The submission identifies 2 dif-ferent potential risks to considerwhen storing the product and in-cludes a description of how
identified risk will be mitigated.The risks and mitigation plansare plausible.
The submission does not de-scribe 2 transportation modesto move the product from themanufacturer to the retail facil-ities or explain an advantage anddisadvantage of
transporta-tion mode.
The submission describes 2transportation modes to movethe product from the manufac-turer to the retail facilities, but 1or both are not plausible for thescenario. Or the submissiondoes not explain an advantageand a disadvantage of
chosen transportation mode.
The submission describes 2transportation modes to movethe product from the manufac-turer to the retail facilities, and
are plausible for the scen-ario. The submission explains anadvantage and a disadvantage of
chosen transportationmode.
The submission does not de-scribe 2 different characteristics
The submission describes 2characteristics of the TMS that
The submission describes 2 dif-ferent characteristics of the TMSthat will aid in transporting the
4/22/2021 WGU Performance Assessment
https://tasks.wgu.edu/student/001149683/course/22500006/task/2998/overview 4/5
of the TMS that will aid in trans-porting the product.
will aid in transporting theproduct, but they are not differ-ent characteristics or 1 or moreare not plausible.
product, and the description ofthe characteristics is plausible.
The submission does not de-scribe how a barrier or bottle-neck can affect transporting theproduct.
The submission describes a bar-rier or bottleneck but how it canaffect transporting the productis not described. Or the descrip-tion is not relevant to thescenario.
The submission describes how abarrier or bottleneck from thescenario can affect transportingthe product. The description isrelevant to the scenario.
The submission does not discusshow the chosen model would beapplied to address the barrier orbottleneck from part B1. Or thechosen model is not the Lewinor ADKAR change managementmodel.
The submission does not discusshow the chosen model applies tothe barrier or bottleneck frompart B1, or 1 or more steps fromthe model are missing or notplausibly applied.
The submission discusses how
of the steps of the chosenmodel would plausibly be appliedto address the barrier or bottle-neck from part B1.
The submission does not discusshow an ethical consideration forthe barrier or bottleneck frompart B1 would be addressed.
The submission discusses anethical consideration, but it isnot relevant to the barrier orbottleneck from part B1, or it isnot plausible.
The submission discusses an eth-ical consideration relevant to thebarrier or bottleneck from partB1, and the discussion isplausible.
The submission does not includeboth in-text citations and a ref-erence list for sources that arequoted, paraphrased, orsummarized.
The submission includes in-textcitations for sources that arequoted, paraphrased, or sum-marized and a reference list;
The submission includes in-textcitations for sources that areproperly quoted, paraphrased, orsummarized and a reference listthat accurately identifies the au-
4/22/2021 WGU Performance Assessment
https://tasks.wgu.edu/student/001149683/course/22500006/task/2998/overview 5/5
however, the citations or refer-ence list is incomplete orinaccurate.
thor, date, title, and source loca-tion as available.
Content is unstructured, is dis-jointed, or contains pervasiveerrors in mechanics, usage, orgrammar. Vocabulary or tone isunprofessional or distracts fromthe topic.
Content is poorly organized, isdifficult to follow, or containserrors in mechanics, usage, orgrammar that cause confusion.Terminology is misused orineffective.
Content reflects attention to de-tail, is organized, and focuses onthe main ideas as prescribed inthe task or chosen by the candid-ate. Terminology is pertinent, isused correctly, and effectivelyconveys the intended meaning.Mechanics, usage, and grammarpromote accurate interpretationand understanding.

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