A Guide to the Project
Management Body of Knowledge
(PMBOK® Guide) – Fifth Edition
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Library of Congress Cataloging-in-Publication Data
A guide to the project management body of knowledge (PMBOK® guide). — Fifth edition.
pages cm
Includes bibliographical references and index.
ISBN 978-1-935589-67-9 (pbk. : alk. paper)
1. Project management. I. Project Management Institute. II. Title: PMBOK guide.
HD69.P75G845 2013
658.4’04–dc23
2012046112
Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
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Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.
Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.
©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition I
TABLE OF CONTENTS
Tab le of Contents
1. Introduction………………………………………………………………………………………………………. 1
1.1 Purpose of the PMBOK® Guide……………………………………………………………………… 2
1.2 What is a Project?…………………………………………………………………………………………. 3
1.2.1. The Relationships Among Portfolios, Programs, and Projects………………… 4
1.3 What is Project Management?………………………………………………………………………… 5
1.4 R elationships Among Portfolio Management, Program Management, Project
Management, and Organizational Project Management…………………………………….. 7
1.4.1 Program Management………………………………………………………………………… 9
1.4.2 Portfolio Management…………………………………………………………………………. 9
1.4.3 Projects and Strategic Planning…………………………………………………………. 10
1.4.4 Project Management Office……………………………………………………………….. 10
1.5 R elationship Between Project Management, Operations Management, and
Organizational Strategy………………………………………………………………………………… 12
1.5.1 Operations and Project Management………………………………………………….. 12
1.5.2 Organizations and Project Management……………………………………………… 14
1.6 Business Value……………………………………………………………………………………………. 15
1.7 Role of the Project Manager………………………………………………………………………….. 16
1.7.1 Responsibilities and Competencies of the Project Manager………………….. 17
1.7.2 Interpersonal Skills of a Project Manager……………………………………………. 17
1.8 Project Management Body of Knowledge………………………………………………………. 18
2. ORGANIZATIONAL INFLUENCES AND PROJECT LIFE CYCLE……………………………………….. 19
2.1 Organizational Influences on Project Management…………………………………………. 20
2.1.1 Organizational Cultures and Styles…………………………………………………….. 20
2.1.2 Organizational Communications………………………………………………………… 21
2.1.3 Organizational Structures………………………………………………………………….. 21
2.1.4 Organizational Process Assets…………………………………………………………… 27
2.1.5 Enterprise Environmental Factors………………………………………………………. 29
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II ©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition
TABLE OF CONTENTS
2.2 Project Stakeholders and Governance…………………………………………………………… 30
2.2.1 Project Stakeholders…………………………………………………………………………. 30
2.2.2 Project Governance…………………………………………………………………………… 34
2.2.3 Project Success………………………………………………………………………………… 35
2.3 Project Team……………………………………………………………………………………………….. 35
2.3.1 Composition of Project Teams……………………………………………………………. 37
2.4 Project Life Cycle…………………………………………………………………………………………. 38
2.4.1 Characteristics of the Project Life Cycle……………………………………………… 38
2.4.2 Project Phases………………………………………………………………………………….. 41
3. PROJECT MANAGEMENT PROCESSES…………………………………………………………………….. 47
3.1 Common Project Management Process Interactions……………………………………….. 50
3.2 Project Management Process Groups……………………………………………………………. 52
3.3 Initiating Process Group……………………………………………………………………………….. 54
3.4 Planning Process Group……………………………………………………………………………….. 55
3.5 Executing Process Group……………………………………………………………………………… 56
3.6 Monitoring and Controlling Process Group…………………………………………………….. 57
3.7 Closing Process Group…………………………………………………………………………………. 57
3.8 Project Information………………………………………………………………………………………. 58
3.9 Role of the Knowledge Areas………………………………………………………………………… 60
4. PROJECT INTEGRATION MANAGEMENT…………………………………………………………………… 63
4.1 Develop Project Charter……………………………………………………………………………….. 66
4.1.1 Develop Project Charter: Inputs………………………………………………………….. 68
4.1.2 Develop Project Charter: Tools and Techniques……………………………………. 71
4.1.3 Develop Project Charter: Outputs……………………………………………………….. 71
4.2 Develop Project Management Plan………………………………………………………………… 72
4.2.1 Develop Project Management Plan: Inputs………………………………………….. 74
4.2.2 Develop Project Management Plan: Tools and Techniques……………………. 76
4.2.3 Develop Project Management Plan: Outputs………………………………………… 76
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©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition III
TABLE OF CONTENTS
4.3 Direct and Manage Project Work…………………………………………………………………… 79
4.3.1 Direct and Manage Project Work: Inputs…………………………………………….. 82
4.3.2 Direct and Manage Project Work: Tools and Techniques………………………. 83
4.3.3 Direct and Manage Project Work: Outputs…………………………………………… 84
4.4 Monitor and Control Project Work…………………………………………………………………. 86
4.4.1 Monitor and Control Project Work: Inputs……………………………………………. 88
4.4.2 Monitor and Control Project Work: Tools and Techniques……………………… 91
4.4.3 Monitor and Control Project Work: Outputs…………………………………………. 92
4.5 Perform Integrated Change Control……………………………………………………………….. 94
4.5.1 Perform Integrated Change Control: Inputs…………………………………………. 97
4.5.2 Perform Integrated Change Control: Tools and Techniques…………………… 98
4.5.3 Perform Integrated Change Control: Outputs……………………………………….. 99
4.6 Close Project or Phase……………………………………………………………………………….. 100
4.6.1 Close Project or Phase: Inputs………………………………………………………….. 102
4.6.2 Close Project or Phase: Tools and Techniques……………………………………. 102
4.6.3 Close Project or Phase: Outputs……………………………………………………….. 103
5. PROJECT SCOPE MANAGEMENT…………………………………………………………………………… 105
5.1 Plan Scope Management…………………………………………………………………………….. 107
5.1.1 Plan Scope Management: Inputs………………………………………………………. 108
5.1.2 Plan Scope Management: Tools and Techniques………………………………… 109
5.1.3 Plan Scope Management: Outputs……………………………………………………. 109
5.2 Collect Requirements…………………………………………………………………………………. 110
5.2.1 Collect Requirements: Inputs…………………………………………………………… 113
5.2.2 Collect Requirements: Tools and Techniques…………………………………….. 114
5.2.3 Collect Requirements: Outputs…………………………………………………………. 117
5.3 Define Scope……………………………………………………………………………………………… 120
5.3.1 Define Scope: Inputs……………………………………………………………………….. 121
5.3.2 Define Scope: Tools and Techniques…………………………………………………. 122
5.3.3 Define Scope: Outputs……………………………………………………………………… 123
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IV ©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition
TABLE OF CONTENTS
5.4 Create WBS……………………………………………………………………………………………….. 125
5.4.1 Create WBS: Inputs…………………………………………………………………………. 127
5.4.2 Create WBS: Tools and Techniques…………………………………………………… 128
5.4.3 Create WBS: Outputs……………………………………………………………………….. 131
5.5 Validate Scope…………………………………………………………………………………………… 133
5.5.1 Validate Scope: Inputs…………………………………………………………………….. 134
5.5.2 Validate Scope: Tools and Techniques………………………………………………. 135
5.5.3 Validate Scope: Outputs…………………………………………………………………… 135
5.6 Control Scope……………………………………………………………………………………………. 136
5.6.1 Control Scope: Inputs………………………………………………………………………. 138
5.6.2 Control Scope: Tools and Techniques………………………………………………… 139
5.6.3 Control Scope: Outputs……………………………………………………………………. 139
6. PROJECT TIME MANAGEMENT……………………………………………………………………………… 141
6.1 Plan Schedule Management………………………………………………………………………. 145
6.1.1 Plan Schedule Management: Inputs………………………………………………….. 146
6.1.2 Plan Schedule Management: Tools and Techniques……………………………. 147
6.1.3 Plan Schedule Management: Outputs……………………………………………….. 148
6.2 Define Activities…………………………………………………………………………………………. 149
6.2.1 Define Activities: Inputs…………………………………………………………………… 150
6.2.2 Define Activities: Tools and Techniques…………………………………………….. 151
6.2.3 Define Activities: Outputs………………………………………………………………… 152
6.3 Sequence Activities……………………………………………………………………………………. 153
6.3.1 Sequence Activities: Inputs……………………………………………………………… 154
6.3.2 Sequence Activities: Tools and Techniques……………………………………….. 156
6.3.3 Sequence Activities: Outputs……………………………………………………………. 159
6.4 Estimate Activity Resources……………………………………………………………………….. 160
6.4.1 Estimate Activity Resources: Inputs………………………………………………….. 162
6.4.2 Estimate Activity Resources: Tools and Techniques……………………………. 164
6.4.3 Estimate Activity Resources: Outputs……………………………………………….. 165
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©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition V
TABLE OF CONTENTS
6.5 Estimate Activity Durations…………………………………………………………………………. 165
6.5.1 Estimate Activity Durations: Inputs…………………………………………………… 167
6.5.2 Estimate Activity Durations: Tools and Techniques…………………………….. 169
6.5.3 Estimate Activity Durations: Outputs………………………………………………… 172
6.6 Develop Schedule………………………………………………………………………………………. 172
6.6.1 Develop Schedule: Inputs………………………………………………………………… 174
6.6.2 Develop Schedule: Tools and Techniques………………………………………….. 176
6.6.3 Develop Schedule: Outputs………………………………………………………………. 181
6.7 Control Schedule……………………………………………………………………………………….. 185
6.7.1 Control Schedule: Inputs………………………………………………………………….. 187
6.7.2 Control Schedule: Tools and Techniques……………………………………………. 188
6.7.3 Control Schedule: Outputs……………………………………………………………….. 190
7. PROJECT COST MANAGEMENT…………………………………………………………………………….. 193
7.1 Plan Cost Management………………………………………………………………………………. 195
7.1.1 Plan Cost Management: Inputs…………………………………………………………. 196
7.1.2 Plan Cost Management: Tools and Techniques…………………………………… 198
7.1.3 Plan Cost Management: Outputs………………………………………………………. 198
7.2 Estimate Costs…………………………………………………………………………………………… 200
7.2.1 Estimate Costs: Inputs…………………………………………………………………….. 202
7.2.2 Estimate Costs: Tools and Techniques………………………………………………. 204
7.2.3 Estimate Costs: Outputs…………………………………………………………………… 207
7.3 Determine Budget………………………………………………………………………………………. 208
7.3.1 Determine Budget: Inputs………………………………………………………………… 209
7.3.2 Determine Budget: Tools and Techniques………………………………………….. 211
7.3.3 Determine Budget: Outputs……………………………………………………………… 212
7.4 Control Costs…………………………………………………………………………………………….. 215
7.4.1 Control Costs: Inputs……………………………………………………………………….. 216
7.4.2 Control Costs: Tools and Techniques…………………………………………………. 217
7.4.3 Control Costs: Outputs…………………………………………………………………….. 225
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VI ©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition
TABLE OF CONTENTS
8. PROJECT QUALITY MANAGEMENT………………………………………………………………………… 227
8.1 Plan Quality Management…………………………………………………………………………… 231
8.1.1 Plan Quality Management: Inputs…………………………………………………….. 233
8.1.2 Plan Quality Management: Tools and Techniques………………………………. 235
8.1.3 Plan Quality Management: Outputs…………………………………………………… 241
8.2 Perform Quality Assurance…………………………………………………………………………. 242
8.2.1 Perform Quality Assurance: Inputs……………………………………………………. 244
8.2.2 Perform Quality Assurance: Tools and Techniques……………………………… 245
8.2.3 Perform Quality Assurance: Outputs…………………………………………………. 247
8.3 Control Quality…………………………………………………………………………………………… 248
8.3.1 Control Quality: Inputs…………………………………………………………………….. 250
8.3.2 Control Quality: Tools and Techniques………………………………………………. 252
8.3.3 Control Quality: Outputs…………………………………………………………………… 252
9. PROJECT HUMAN RESOURCE MANAGEMENT…………………………………………………………. 255
9.1 Plan Human Resource Management…………………………………………………………….. 258
9.1.1 Plan Human Resource Management: Inputs………………………………………. 259
9.1.2 Plan Human Resource Management: Tools and Techniques………………… 261
9.1.3 Plan Human Resource Management: Outputs……………………………………. 264
9.2 Acquire Project Team…………………………………………………………………………………. 267
9.2.1 Acquire Project Team: Inputs……………………………………………………………. 269
9.2.2 Acquire Project Team: Tools and Techniques……………………………………… 270
9.2.3 Acquire Project Team: Outputs………………………………………………………….
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