Patient Portal Project Charter

Panther Memorial Hospital
Patient Portal Project Charter
While Panther Memorial has implemented an electronic medical record (EMR), our patients have never been provided with a patient portal. Patient portals are web-based applications that enable patients to access information, conduct transactions such as registration and payments, and communicate with their caregivers. This project will determine the most appropriate action regarding the implementation of a patient portal at Panther Memorial Hospital.
With the implementation of an EMR, Panther Memorial now has the capability to provide patients with access to their information such (i.e. lab results), to reengineer clinical and business processes under a patient self-service model (i.e. registration), and provide another avenue for communication with patients (i.e. secure patient/physician inbox). The vision is to create a patient portal that will become the cornerstone of any significant online activity with our patients.
The objectives of the project are:
1. Provide major segments of portal functionality such as accessing personal medical information, collecting payments, and enabling patient/physician communication.
2. Enhance customer service to our patients.
a. Deliver relevant personal health information via secure methods
b. Enhance patient or family member’s experience with their encounter
3. Enhance and improve overall patient safety and quality of care.
a. Provide information access, transparency, portability
4. Enhance the Panther Memorial brand
a. Support our image as a leading health care provider
b. Provide a consistent “look & feel” with our existing hospital web site
5. Support patient portal access on mobile devices, such as smart phones and tablets.
6. Ensure that the portal supports social media elements such video, chat, communities, patient groups, etc.
7. Ensure that the portal architecture includes the security and access controls to protect against unauthorized access and supports HIPAA, PHI, and IT security requirements.
The scope of this project includes all online patient activities and interactions. This project will not examine any needs of the employee for an employee self-service portal or intranet. Additionally, the project will not include a redesign of the hospital’s public website other than modifications needed for integration with a patient portal solution.
Panther Memorial Hospital
The project is constrained by the following:
1. The solution must integrate with our current EMR system.
2. The capital budget for this initiative is $2m.
3. The proposed solution should support a wide range of web browsers and mobile devices.
4. The proposed solution must fit our overall technical architecture and infrastructure standards.
The following assumptions have been made:
1. The portal will provide a single vehicle for access various information and processes within our hospital.
2. The portal will have a quality “look and feel” consistent with other high-end internet web sites.
3. The portal will provide non-IT staff with self-service capabilities to manage web pages.
The project team will deliver a system proposal. The system proposal shall include an executive summary, this charter, system improvement objectives, business requirements including 8 use cases (diagram & narrative) and related activity diagrams, feasibility system matrix, and final recommendation.
Each use cases will document the requirements for different segments of functionality and will not repeat a similar scenario. For instance, if scheduling an appointment is documented, then cancelling an appointment will not be submitted as another use case. Instead the project team will choose another major feature area to document such as viewing lab results.
For each of the 8 use cases, an activity diagram will also be constructed and submitted.
Reporting & Project Team
A system proposal for a patient portal will be delivered to the executive sponsors, Dale Steber & Nate Reid, via Canvas.
1. Any clarification or questions regarding this project will be submitted to the executive sponsors.
2. Via Canvas, the Project Sponsors will schedule periodic review dates. The project team lead will submit a draft version of the teams’ project for feedback. Your team is highly encouraged to participate in the reviews to ensure your team is on target and on track for successful completion.
3. Each of the project teams will consist of 4 members with one member designated as the project lead.
4. The project team rosters will be submitted by the date determined by the Project Sponsors via the Project Groups discussion thread on Canvas.
5. NOTE: Anyone that does not belong to a group by the due date will arbitrarily be assigned to one by the executive sponsors, which may result in completing the project as an individual.
Panther Memorial Hospital
The results of this analysis will be submitted by the date provided in the course syllabus.
Peer evaluations are due by the date provided in the course syllabus.
Electronic Packaging
Via Canvas, the project lead for each group will submit:
1. A PDF document containing the executive summary, charter, system improvement objectives, 8 use case narratives, feasibility matrix, and final recommendation.
2. One or many LucidChart diagrams published as a PDF document containing the use case diagram and the 8 activity diagrams.
Peer Evaluations
Each team member will submit the peer evaluation form found on Canvas. The point of this form is to provide feedback to the Project Sponsors concerning the work of your teammates. Your feedback will be confidential. Grades will be adjusted accordingly to the feedback from the evaluation forms. Students that do not submit the peer evaluation form on time will have their project grade reduced a full letter grade.

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